Information request · Free download
Mortgage Servicing Information Request Letter
Use this when you need records before deciding whether an escrow or payment problem is actually an error.
2 pagesNo email requiredEditable + printable
Actual first-page previewMortgage Servicing Information Request Letter
Before you fill it out
What this resource helps you document
Use this when you need records before deciding whether an escrow or payment problem is actually an error.
01Information requested
02Why the information will help reconcile the account
03Preferred date range
04Documents enclosed
Federal baseline to check
Use the form with the rule, not instead of the rule.
These templates organize facts and records. They do not create a borrower right that the underlying regulation, loan terms, investor rules, or state law does not provide.
- A Request for Information must be written, identify the borrower and account, and state the servicing information requested.
- The usual acknowledgment period is 5 business days. Most RFIs are due within 30 business days; a request for the owner/assignee identity has a shorter 10-business-day response period.
- For most 30-day RFIs, the servicer may add 15 business days only by sending a timely written extension notice explaining why.
Use this resource carefully
- Request narrow records and date ranges. Avoid asking for the entire loan file or every record ever created; overbroad or unduly burdensome requests can fall outside the rule's response requirements.
- If the servicer has a designated NOE/RFI address, send the request there and retain proof of delivery.
- A servicer generally may not charge a fee or require a payment as a condition of responding to a covered RFI, subject to the rule's exceptions.